Improve First Time Fix Rates
With technicians of different expertise levels spread across many different locations, dealers must deliver the most recent, accurate information to put power units back into service. XRMentor® lets dealers train remote technicians at scale and deliver the latest how-to information from OEMs rapidly to technicians to improve first time fix rate and reduce comebacks.
Instructor-led and self-guided training enhanced with augmented reality
Rapidly train remote employees at scale
Live stream, first person video to employees at all your facilities simultaneously with ClassroomXR™.
- Demonstrate how to perform quality preventive maintenance
- Perform part inspections live and distribute recorded videos to all employees
- Take remote employees under the hood or under the equipment and give perspective live in person training can’t provide
Improve service bulletin and warranty repair first time fix rates
Create and rapidly share how-to guides to improve first time fix rates and compliance to warranty repair procedures or service bulletins and recalls.
- Create new procedures using the easy to use web platform
- Distribute how-guides for download on mobile devices or headsets
- Include video instruction, picture examples and animated 3D models to demonstrate proper methods