THE CHALLENGE

Improve Customer Service

Providing live training and remote troubleshooting support  requires a highly technical and experienced workforce. Product experts must be responsive to fleet customer needs and may travel often at great cost to help troubleshoot, or train customer technicians. XRMentor lets Part Suppliers train customers remotely, at scale and provide information on demand to execute repairs correctly, the first time.

THE SOLUTION

XRMentor™

Instructor-led and self-guided training enhanced with augmented reality

ClassroomXR™ Live Training

Experts conduct live, remote training while customers watch from their facilities.

Easy to Use Authoring Platform

Create how-to guides and share with customers through the mobile application.

Authoring in Field with Mobile App

Gather new training content like pictures and videos from the field with mobile application.

Remote Video Collaboration

Conduct real time video calls to help troubleshoot problems customers are having.

FEATURES

Train Customers at Scale and Reduce Travel

Instructors live stream, how-to training to multiple remote customers enhanced by augmented reality.

  • Use first person perspective to take remote employees in the cab, under hood or on the creeper with you
  • Live stream to hundreds of remote customers simultaneously
  • Record sessions and distribute videos through the web or your own learning management system
FEATURES

Reduce Cost with Remote 1:1 Support and Instruction

Instructors live stream, how-to training to multiple remote customers enhanced by augmented reality.

  • Use first person perspective to take remote employees in the cab, under hood or on the creeper with you
  • Live stream to hundreds of remote customers simultaneously
  • Record sessions and distribute videos through the web or your own learning management system
YOU'RE IN GOOD COMPANY

Hear from Industry Experts

"XRMENTOR™ Virtual Equipment Training enables training to include actual and virtual parts, systems and vehicles in one solution. Additionally, with XRMENTOR™, training content can be supplied quickly and easily to technicians on mobile devices in addition to HoloLens headsets."
Commercial Carrier Journal
“Augmented and virtual reality are prime tools to engage and teach tech-savvy younger generations, that ultimately have to find their way into our workplace. Currently XRMENTOR™ is working with the ATA’s Technology & Maintenance Council to develop an AR game."
Heavy Duty Trucking
"The emphasis really is on training tools where people can collaborate, share between and within organizations to prevent `{`coronavirus`}` exposure, but still do it in an effective manner, XRMENTOR™ provides its users with that capability."
Transport Topics