Empower your workforce with hands-free, real-time expert support. Remote Collaboration connects field technicians with remote experts so they can see what you see, guide every step, and resolve issues faster.
The Challenge
Skilled experts can’t be everywhere at once. When a field technician needs help, waiting for an expert to arrive wastes valuable time, and downtime costs money.
- Costly travel for subject-matter experts
- Delayed repairs and missed service deadlines
- Incorrect part installations and repeated comebacks
- Lost productivity and customer frustration
- Additional labor, shipping, and replacement part costs
The Solution — Real-Time AR Collaboration
Remote Collaboration bridges the gap between on-site workers and off-site experts through a secure, live audio and video connection.
Using AR-enabled headsets or mobile devices, workers share a first-person view so experts can guide them as if they were side-by-side — all without travel or downtime.
How it works
Core Features
- First-Person Video Feed See exactly what the worker sees — every angle, every detail.
- Two-Way Audio & Video Clear, real-time communication that keeps workers hands-free.
- Session Capture & Playback Record sessions for quality assurance, compliance, and future training.
- Device Flexibility Works with RealWear®, ARC®, or mobile devices for maximum accessibility.
Benefits
Reduce Downtime
Fix problems faster by connecting instantly to expert help.
Cut Travel & Labor Costs
Eliminate the need for experts to fly or drive to every site.
Boost Safety
Hands-free communication lets workers focus on the task, not their devices.
Increase First-Time Fix Rates
Ensure issues are resolved correctly the first time.
Improve Training & Retention
Capture expert knowledge and make it accessible anywhere.
Enhance Customer Satisfaction
Quicker service means happier clients and better ROI.
Use Cases
01 Field Service & Maintenance
Technicians receive remote guidance for complex repairs — reducing callbacks and increasing uptime.
02 Training & Knowledge Transfer
New hires get real-time coaching from experienced experts, accelerating learning.
03 Inspections & Audits
Remote inspectors verify compliance and condition without costly travel.
04 Manufacturing & Logistics
Resolve production issues or verify processes instantly with remote support.
05 Energy, Utilities & Infrastructure
Provide safe, remote oversight for field operations in hazardous or hard-to-reach locations.